Water Service Update - 4/1/2026
Montgomery County Public Utilities is aware of an ongoing water issue affecting customers in the area of Black Ankle due to a pump station failure along Black Ankle Road in Star. Customers in the area of Black Ankle Road, Ether Road, Boggs Road, Bee Tree Mountain Trail and the surrounding areas may experience low water pressure and possible intermittent outages as crews work to resolve the issue. We appreciate your patience during this time.
Due to these service disruptions, a precautionary boil water advisory is now in effect. Outages and periods of low pressure increase the potential for back-siphoning and the introduction of bacteria into the water system. As a precaution, the North Carolina Division of Water Resources advises that when water is restored, all water used for human consumption (drinking, cooking, brushing teeth, making ice, and food preparation) should be boiled vigorously for one minute or bottled water should be used.
Montgomery County Public Utilities is actively monitoring the system and will lift this advisory once service is fully restored and water quality tests confirm the safety of the supply.
Discoloration and air in the water system are common after service interruptions and do not pose a health risk. Running a faucet should help clear the lines.
Please contact Montgomery County Public Utilities at 910-439-6197 if you have any questions concerning this notice.
This message is being delivered through Montgomery County’s Reverse 911 system.